SHIPPING POLICY

RETURN POLICY

We offer a 180-Day No-Questions-Asked 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests

Our policy lasts 180 days. If more than 180 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

** Return Policy Does Not Apply To Products Purchases with a Discount Code or Subscription Purchases **

Additional Non-Returnable Items:

* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There Are Certain Situations Where Only Partial Refunds Are Granted: (If Applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 180 days after delivery

SUBSCRIPTIONS

Products are automatically delivered on the date from the day you placed your first order, with FREE shipping for all Subscribe & Save products. 

** Subscriptions are set for a minimum of one (1) delivery before you are able to cancel. After your first subscription order ships, you may cancel at any time without incurring cancellation fees.

For more information please direct your questions regarding your subscription orders to noorhaircontact@gmail.com

Cancel Your Subscription
In order to cancel your subscription, you will need to first login to your account or access it via your account. Click the Subscriptions tab and next to each of the products you are subscribed to you will see a Cancel button on the right if you would no longer like to receive this subscription product.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at noorhaircontact@gmail.com

Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Domestic
The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

Packages being shipped through DHL will be delivered to the local post office for delivery.

Order Processing Times:
We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 3-5 business days from the time the order leaves the processing center.

Orders shipped to Alaska and Hawaii:
These orders can require an additional 2 – 3 day delivery time.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at noorhaircontact@gmail.com.

Shipping
To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.