Returns & Refunds

Return Policy. If you are not happy with your product(s), please reach out to support@noorhairofficial.com to tell us more about your concerns. We accept returns for items within 180 days of delivery. Returnable items require proof of purchase in order to refund the item. Please note certain exceptions to our Return Policy may impact your order’s eligibility for a refund.*

*The 180-Day Return Policy does not apply to products purchased with a Discount Code or Subscription Products. Please refer to our Subscription Policy for subscription details.

*Certain items are non-returnable, including: (i) Gift Cards & (ii) Downloadable Software Products.

*Partial Refunds may be granted, at the sole discretion of Noor Hair, in certain events, such as: (i) Items that are damaged or missing parts that are not at the fault of Noor Hair; OR (ii) Items returns after 180 days from the date of delivery.

Exchange Policy. If you receive any damaged or tampered products, please contact support@noorhairofficial.com and provide a picture of the damaged product for assistance.

Return Shipments. To return your product, you should mail your product to: Noor Hair HQ, PO Box 90129 Lakeland, FL 33804. You can either contact support@noorhairofficial.com to receive a refund shipping label or ship a return to us with your own shipping label.

Please note, you will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

180-Day Satisfaction Guarantee. We offer a 180-Day No-Questions-Asked 100% Satisfaction Guarantee or your money back. Contact us at support@noorhairofficial.com for return requests. Our policy lasts up to 180 days from the date of delivery. If more than 180 days have gone by since you received your purchase, unfortunately, we can’t offer you a full refund or exchange. In certain circumstances, Noor Hair may authorize a partial refund for items returned after 180 days, or for certain exceptions outlined above. This right is at the sole discretion of Noor Hair. To complete your return, we require a receipt or proof of purchase.

To submit a refund request, please contact our support team during normal business hours at (510)605-3796 or support@noorhairofficial.com and an agent will be happy to assist with your request.

Please note, refund request acceptance is subject to our Noor's discretion. We can only offer one refund per customer, limited at the total amount of the customer’s initial order. Additionally, we are happy to offer free shipping on all purchases, but return shipping will be deducted from the return amount. To qualify, you must have purchased the returned product(s) directly from Noor Hair's website.

Products purchased with a discount code and recurring subscription payments do not qualify for the 180-Day No-Questions-Asked 100% Satisfaction Guarantee offer. For more information, please refer to our subscription policy.

How Soon Will I Get My Refund? Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 business days after approval.